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Class Evaluation Form

VILLAGE OF ROMEOVILLE
Purpose of Evaluation Form:
Thank you for participating in the recent Customer Service and/or Supervisory Training session. We value your opinion. Please take a few moments to answer the following questions, which will be used to assist us in meeting your needs. On behalf of the Administration we thank you.

For questions please email Dawn Caldwell at dcaldwell@romeoville.org
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Class Information

Class Title:
Class Date:
Instructor:
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Survey Questions

The instructor was intellectually challenging:
1. Yes
2. No
The instructor was skilled in helping participants master relevant concepts and skills:
1. Yes
2. No
The instructor encouraged participants to take learning seriously and to think critically:
1. Yes
2. No
The instructor encouraged participant's intellectual self-reliance and self-motivation:
1. Yes
2. No
The instructor presented material in a clear manner:
1. Yes
2. No
The training had a good mix of theory and practical:
1. Yes
2. No
Overall the class was well organized:
1. Yes
2. No
Instructor was very knowledgeable on the subject matter:
1. Yes
2. No
The instructor was prepared for each class:
1. Yes
2. No
The method used by the instructor made the content clear and easy to understand:
1. Yes
2. No
The instructor was respectful of variety of viewpoints:
1. Yes
2. No
Do you feel you need additional training if so in what area?
What do you find was the most valuable part of this class?
Are there any suggestions you have to improve your department?
Did you learn something in this training that you could apply to help you do your job better? Please explain.
In addition to this training is there other information or training that could help in your current position?
During the supervisory training you were requested to set goals on how to become a better leader and manager. Have you set those goals? Give an example of 1 or 2 of the goals you have set for yourself.
Do you have suggestions on how the training could be improved? Please explain.
During the customer service training, it was recommended that we create talking points that address the most frequently asked questions and the most frequent complaint you receive. Please list the top questions or complaints that you get?
Please list anything else you would like to add.

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